How do I Contact Google My Enterprise?

Up to date June 29, 2020

Should you’re wanting in your Google My Enterprise dashboard and not seeing a name button, you’re not alone, many within the native search engine marketing trade have been pissed off by the current modifications in tips on how to contact GMB assist.  Over the previous couple of months, Google My Business has consolidated just about all of their assist contact kinds into one single type.

As of as we speak, the one solution to contact GMB assist is thru this form. Alternatively, you possibly can nonetheless discover that very same type contained in the GMB dashboard, which we’ll define beneath.

email icon image sterling skyE-mail

Discovering e-mail and telephone assist choices in 2020 has remained pretty difficult. Telephone assist is gone and e-mail assist is pretty buried inside the assist heart and the “Assist” part inside GMB.

As of November 11, 2019, Google removed its toll-free buyer assist numbers from the Google My Business homepage.

Right here’s tips on how to discover the e-mail contact type from inside your Google My Enterprise Dashboard.

how to contact google my business

  • Choose “Contact Us”

  • Fill out the assist questions and Google will direct you to a assist heart doc or they are going to current the choice to e-mail GMB assist.

social media sterling skySocial Media

(That is native search engine marketing knowledgeable’s most popular technique)

Anticipate a response inside 24-48 hours (Monday-Friday solely). Throughout instances of heavy utilization, the Social workforce can grow to be backlogged and response instances can take per week or extra.

*Observe: As of June 29, 2020, GMB Social Assist will not be functioning. Will probably be again on-line, however nobody within the native search engine marketing group is aware of when simply but.

seo forum sterling skyGoogle My Enterprise Discussion board

You’ll be able to’t discuss on to a Googler on the forum however can get recommendation from the Product Consultants who’ve the flexibility to escalate points if crucial. The Google My Business Forum is peer-supported and managed primarily by a gaggle of Product Consultants which have the flexibility to escalate points and instances to Google.  You’ll be able to see a listing of the current Product Experts right here.  It’s finest to publish right here if you would like suggestions on a selected subject, see one thing odd that you just really feel could be a bug, want clarification on a selected coverage. For spam-related points it’s good to use the Redressal Form

Shortcuts to Completely different Assist Boards

Hopefully, this fast overview of the perfect methods to contact Google for assist will probably be useful for you. And should you’re an area enterprise that wants assist rating on Google in both the 3-pack or organically, at Sterling Sky we can assist. We provide SEO audits, consulting, or monthly local SEO services. Contact our workplace as we speak for more information.

Take a look at what Wes needed to say about our native search engine marketing providers on Google.

“In case you are on the lookout for Google consultants which can be skilled, candid, and actually good at communication, you may have discovered them. Once I ask Pleasure and her workforce questions, I don’t get solutions they assume I wish to hear. I get responses I want to listen to. As a enterprise proprietor, I don’t at all times just like the solutions I get, however that isn’t what I’m on the lookout for. I’m on the lookout for the reality. I’m very completely satisfied we’ve got retained Sterling Sky Inc to assist our enterprise.”

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